Let's Connect
Case Study

Unlocking the Full Value of an Existing HCM Investment

Two years post-implementation, a healthcare system was using a fraction of the platform it had already paid for. ICG re-engineered the processes around it and cut manual administrative work by 45%.

Industry
Healthcare
Employees
2,800
Services Provided
HCM Optimization · Business Process Review · Payroll & HR Configuration
−45%
Manual Administrative Work
Real time
Executive Reporting
0
New Software Purchased

The Challenge

Two years after implementing a new HCM platform, leadership remained frustrated with manual processes, inconsistent reporting, and frequent payroll adjustments.

The software was functioning — but the organization was using only a fraction of its capabilities.

Our Assessment

ICG completed an optimization review and identified six sources of untapped value:

  1. Unused automation features
  2. Duplicate workflows
  3. Manual approvals
  4. Outdated security roles
  5. Inconsistent reporting practices
  6. Payroll configuration opportunities

Our Solution

Working alongside HR, Payroll, Finance, and IT, ICG:

  • Redesigned business processes around the platform's native capabilities
  • Automated approvals and notifications
  • Optimized security roles
  • Enhanced reporting and executive dashboards
  • Simplified payroll workflows
  • Delivered administrator training

Why It Matters

Buying great technology is only the beginning. Optimization ensures organizations realize the return on the investment they've already made.

Facing Something Similar?

If payroll errors, HR chaos, or a rough implementation sounds familiar, the fix starts with one conversation.

Talk to Us →