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Case Study

Modernizing HR Technology to Improve Employee and Manager Experience

Fragmented systems and outdated workflows made routine HR tasks harder than they needed to be for 9,300 employees. ICG redesigned the lifecycle end to end and set a roadmap the business could follow.

Industry
Distribution
Employees
9,300
Services Provided
HR Technology Strategy · Process Improvement · Change Management
9,300
Employees on Modernized Workflows
Higher
Self-Service Adoption
Faster
HR Transaction Cycle Time

The Challenge

Employees and managers struggled with outdated workflows, inconsistent self-service capabilities, and fragmented HR technology spread across disconnected systems.

Our Assessment

ICG evaluated every major employee lifecycle process to identify opportunities for improvement:

  1. Recruiting
  2. Onboarding
  3. Workforce administration
  4. Payroll
  5. Reporting

Our Solution

ICG delivered a coordinated modernization across process, system, and people:

  • Redesigned core HR workflows
  • Improved system integrations
  • Streamlined approvals
  • Expanded employee self-service
  • Enhanced reporting and analytics
  • Built a long-term technology roadmap

Why It Matters

Effective HR technology should simplify work — not create more of it. Strategic optimization enables organizations to maximize efficiency while improving the employee experience.

Facing Something Similar?

If payroll errors, HR chaos, or a rough implementation sounds familiar, the fix starts with one conversation.

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