Payroll Crisis Turned into Payroll Confidence

A manufacturing company was experiencing recurring payroll errors, delayed processing, and declining employee confidence. Payroll ran manually, with little documentation, inconsistent approvals, and no backup procedures.

The Payroll Director resigned unexpectedly, leaving the organization without leadership during critical payroll cycles.

Interim Consulting Group completed a comprehensive Payroll Health Assessment and identified several key risks:

1. No documented payroll procedures
2. Multiple manual calculations
3. Inaccurate earnings and deduction configurations
4. Weak approval controls
5. Limited cross-training among payroll staff

ICG immediately placed an Interim Payroll Director to stabilize operations while simultaneously:

• Documenting all payroll procedures end to end
• Implementing payroll control checkpoints
• Redesigning payroll calendars and responsibilities
• Training and cross-training payroll staff
• Conducting payroll audits before every payroll run
• Developing executive reporting dashboards

Rather than simply filling an open leadership position, ICG transformed payroll into a controlled, repeatable, and scalable operation that positioned the organization for future growth.